Question 1

What subscription plans are available?

Accepted Answer

ensurely offers two plans: Individual and Enterprise. Individual — Essential features for independent professionals and booth renters. Enterprise — Full feature set with multi-staff, multi-location, and permission management.

Question 2

Is there a free trial?

Accepted Answer

Yes. New accounts start with a 90-day free trial period. During the trial, you have access to features included in your selected plan. No credit card required.

Question 3

What happens when my subscription expires?

Accepted Answer

When your subscription expires, your account status changes to expired. You will need to renew your subscription to regain access to all features.

Question 4

What payment methods are supported?

Accepted Answer

ensurely supports three payment methods: Cash (record cash payments manually), Card (process card payments through Stripe integration), and Offline (record other payment types such as bank transfer or check).

Question 5

How does Stripe integration work?

Accepted Answer

Go to Settings → Payments and follow the Stripe Connect onboarding flow. Once connected, you can accept card payments directly through the app.

Question 6

Can I add tips to a transaction?

Accepted Answer

Yes. The checkout flow includes tip support where you can add a tip amount to the transaction total.

Question 7

What marketing features are available?

Accepted Answer

The Marketing section includes: Discount Coupons — create and manage discount codes with custom rules. Gift Cards — create gift cards, sell them via retail checkout, and download as PDF. Loyalty Programs — configure loyalty point programs for returning customers. Email Marketing — coming soon.

Question 8

How do I add a new staff member?

Accepted Answer

Go to the Staff page and click 'Add Staff.' Fill in the staff form with personal details, role, and contact information. You can also import staff using the bulk import feature.

Question 9

What staff roles are available?

Accepted Answer

Available roles are: Owner (full access to all features), Manager (broad management access), Admin (administrative access), Receptionist (front desk operations), and Service Provider (provides services, has portfolio and reviews).

Question 10

How do I contact support?

Accepted Answer

If you need further assistance, reach out to our support team through the contact options available in your account, or email us directly at help@ensurely.com.

Help & FAQ

Subscription & Plans

Payments & Checkout

Marketing

Staff Management

Troubleshooting